About your Cruise Ship
Family cruises

Cruise ships are like a floating city. There is so much choice of entertainment and activities that there will never be a dull moment for the children. With services such as kids club and baby sitting, you can also get some time alone whilst the kids make the most of the fun facilities. Most cruise lines offer large cabins or inter-connecting cbins ideal for larger groups or families to enjoy. Peace of mind is also a bonus with cruising, cruise ships offer one of the safest and secure environments you can find. Certain cruise lines and ships have some particularly great family offers and facilities, so just give us a call and we can provide some recommendations.

Your first cruise?

If your new to cruise there is nothing to fear. Cruising is not much different to booking a land base holiday. Choose your preferred destination, your room or cabin type and dining options. There is lots of available information on our website or alternatvely you can contact one of our friendly and helpful sales team who will be able to answer any of your queries and help guide you through the process of booking your first cruise holiday.

Round the World Cruising

Arguably one of the ultimate cruise holidays is a round the world cruise. Europe, Australasia, Asia and the Americas all in one! Celebrity entertainers, themed balls, cross the International Date Line or the Equator in style with a glass of champagne and enjoy the awe inspiring iconic sights on the way.

Luxury Cruises

First class service, high end cuisine and finest quality surroundings are what makes a Luxury Cruise. With crew to guest ratio of 1:2 or less, expect attentive service and plenty of added extra’s available on many ships such as butler service. Generally luxury cruises are on a small or boutique scale ship.

Cabin types

Cabins vary between cruise lines, however, most ships include the following 4 types of cabin; Suites, Balcony, outside view and interior (no view) cabins. Sizes vary between cruise lines and cabin type booked, as a general rule the higher the deck the better the service and higher the price. Inter-connecting cabins are available to book on a number of cruise lines subject to availability. Facilities also vary but cabins typically include showers with larger cabins including baths, multi channel TV, telephone and twins beds which can be converted to double beds.

Grades of ship

The grade of ship is typically broken down into 4 catergories; Large, Mid, Small and Boutique.

  • Large: 3,000+ passengers, providing extensive facilities, large entertainment venues, broad variety of activities and numerous dining options.
  • Mid: 1,200-3,000 passengers. Easy to get around and more suited to accessing some of the smaller ports in some destinations with a good balance between scale and facilities.
  • Small: 500-1,200 passengers. Ideal for those who want to get away from the crowds.
  • Boutique: up to 500 passengers, traditionally offer a more intimate cruise experience with fine-dining options, more freedom and less structure to the day.
Booking
Brexit – Will it affect my cruise holiday?

The UK is due to leave the EU on 31st October 2019, which could have an effect on how we travel in Europe. We expect any change to be minimal, however, we have created a handy guide for how Brexit may affect your booking and travel plans – ‘’link to brexit info page’’

Can I take my own wheelchair on board?

Wheelchair’s can be taken on board. You must notify us at the time of booking of any special requirements. Most cruise lines require you to complete a form from, so please ensure you provide us will all of the information you can to help us to help you.

Will I need a visa?

Visa’s are required for certain destinations. It is your responsibility to ensure you have the correct documentation for your holiday and you’ll need to ensure you allow enough time for your visa application to be processed. Please click here for up to date information www.gov.uk/guidance/foreign-travel-checklist

What documents will I need to visit the USA?

British tourists can visit the USA for up to 90 days without a visa, however, you must get an ESTA before you travel otherwise you will be refused entry. You can register via the ESTA website, there is a fee and the USA also have specific passport requirements so we recommend you check your passport will be accepted. For the most up-to-date passport and visa info, visit www.gov.uk/foreign-travel-advice/usa/entry-requirements

What is our flight baggage allowance?

Flight allowances do vary subject to destination. Long haul typically include a minimum of 20kg allowance per adult/child, short haul and internal flights may vary and baggage information/options will be provided at the time of booking. Infant luggage is not always included, please contact us to confirm any infant luggage allowance for your planned itinerary.

Do I need a vaccination?

Some destinations do require vaccinations to visit. We recommend you speak to your doctor at least 2 months prior to travel as some treatments should begin well before you go. If you are booking to travel less than 1 month in advance we recommend you consult your doctor before you book. For more information on vaccination/health requirements, visit www.gov.uk/foreign-travel-advice

When do I receive my tickets?

All travel documentation is provided at least 7 days prior to departure.

When do I receive my booking confirmation?

You will receive your booking confirmation within 48 hours after you have made the booking.

What are the cancellation charges?

Cancellation charges may vary subject to the components on the booking as well as the duration prior to travel of the cancellation. Please contact us for any queries regarding cancellation of your booking. Cancellation can only be done by the lead passenger.

I am a named passenger on the booking, can I call you to discuss it?

Yes, as long as you have your booking reference we can discuss the booking with you, however amendments can only be made by the lead passenger in writing.

Can I book a disabled cabin if I´m not registered as disabled?

Disabled cabins are provided on the majority of the major cruise lines´ ships. They are subject to availability and some ships cater better for our disabled passengers than others. Contact our friendly sales team for more information who will be able to help answer any queries and help you find the best suited options for you.

Does my package include transfers?

We normally always include transfers in your package booking. Unless stated or requested otherwise we will include transfers between airports, hotels and cruise ports.

Can I get direct flights from my local airport directly to my Cruise destination?

We offer flights from all major and most regional airports across the UK, however, flight availability is subject to your preferred departure airport and your cruise destination. We are normally able to provide tailor made packages to suit your best needs and chosen itinerary.

Cruise Ship Information
Do I need to check-in?

The check in procedure does vary between airlines and cruise lines. Most cruise lines have online check in available prior to embarkation and we recommend this as it can improve your experience when boarding. Airline check in information will be provided to you prior to travel.

What age restrictions are there for children on board?

Some Cruise Lines are adult only, some have child age restrictions. The cruise lines/itineraries that allow children may have certain age restrictions on various activities on board. Our sales team will help to find you a comfortable ship and itinerary of you are travelling with children.

Are gratuities included?

A large number of cruise lines now provide an option to prepay gratuities. Some cruise lines have fares available to book that already include gratuities in the price, some will be automatically added to your on-board account. Please contact our sales team who will be able to advise what fares and gratuity options are available for your preferred cruise itinerary.

Formal evenings – are they available and how many are there on board?

Generally there are 2 to 3 formal evenings per week, however, some cruise lines are completely informal. Give us a call to discuss the best cruise option for you or check your itinerary where further details will be available.

What are the dining times on board?

Dining times vary depending on the cruise line. There are a number of dining options for different cruise lines, the common options to choose from are early, late and freestyle dining available. We will provide you with the dining options available for your cruise.